K2K Policies & FAQ

Salon & Spa Policies

Arrival Time
Please arrive 15 minutes prior to your appointment. If you arrive late we cannot guarantee the full length of your service, however you will be responsible for payment in full.

Cancellation Policy
All cancelations must be 24 hours before appointment.

Walk-in Notice

We welcome walk-in customers after 2:00 pm Wednesday through Friday; however, if it is not convenient with our schedule you may have a waiting period or need to schedule an appointment. Tuesday and weekend hours are by appointment only.


Method of Payments
We accept Visa, MasterCard, Discover, checks or cash. We do not accept checks.

Gratuities
Our prices do not reflect gratuities. For those who wish to show appreciation, the industry averages are from 15%-20% of the service.

Refund Policy
Unopened merchandise may be returned within 7 days of purchase; with a receipt, for full refund or exchange, or up to 30 days for store credit only.

Gift Cards
Gift cards are non-refundable. Lost/stolen gift cards cannot be replaced by the salon and cards expire 1 year from purchase date.

Personal Belongings
The salon is not responsible for personal belongings.


Frequently Asked Questions

Please list the names of members in the party, (or guest) that you wish to schedule that day. Also indicate their role in the party (Guest of Honor, Hostess, or guest) with their service preference and the time they need to be completed by if a specific order is a concern.

Kater2Kidz

6129 W. Greenfield Ave., West Allis, WI 53214

414-534-9301

kater2kidzssb@gmail.com

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